Login
Explore
Discover Your Marga
ProgramsHolistic DetoxWeight ManagementHealthy AgingChronic Disease ManagementImmune SupportCancer SupportGut HealingCheck-up
Explore
Holistic Treatments
ApplicationsOzone TherapyFar Infra-Red Ozone SaunaIV GlutathioneIV Vitamin CIV Alpha Lipoic AcidIV Curcumin TherapyNAD+ TherapyCupping TherapyAndullation TherapyPulsed Magnetic Field TherapyPhotobiomodulation TherapyChiropractic TreatmentAromatherapyMedical MassageBreathing TherapySound Healing TherapyBioresonanceAcupunctureHirudotherapyApitherapy
NutritionHolistic NutritionElimination DietHistamine DietKetogenic DietIntermittent FastingGAPS DietNutrition During BreastfeedingNutrition During PregnancyOnline Diet
Explore
Destinations
LocationsAlsancakÇeşmeBaku

Medical Services Agreement

MEDICAL SERVICES AGREEMENT

Marga is a medical tourism company that acts as an agent and recommends its clients, upon their request, doctors and health institutions with whom it is partnering; ensuring that the clients receive the medical treatment services they want in the health institution of their choice. No medical treatment is provided by or within the company itself.

This text sets out the terms and conditions of domestic and international healthcare packages to be provided and received through the company.

Please read these terms and conditions before receiving any service. The terms and conditions listed herein shall be binding for both parties including the recipient (client) and the service provider (Marga), and shall govern the responsibilities of both. You agree to the terms and conditions herein when you sign an agency service agreement with our company.

Marga has the right to update and change these Terms and Conditions at any time. Any such changes shall be published on the company's website on the date they enter into force and the text shall be updated accordingly. Users are advised to visit the website to review any updates to the terms and conditions before obtaining any services.

1-DEFINITIONS

Marga: Will be referred to as the Company throughout the text

Client: The person applying to the company for health tourism services

Healthcare Provider: Physician or healthcare organization

Healthcare Package: Includes hotel stay, transfers, translation services, insurance, etc. (Changes to the package content can be made in the service agreement)

Treatment: Medical treatment and surgeries agreed upon request

2-GENERAL PROVISIONS

  1. The Company shall act as an intermediary for the client to receive the treatments to be provided by their chosen Healthcare Provider, to facilitate the procedures for the client, and to make the necessary arrangements such as accommodation, transfers and translation services during the process of receiving healthcare services.
  2. The responsibility for the medical treatment and surgeries received by the client shall be borne entirely by the Healthcare Provider chosen by the client. The Company shall have no authority or responsibility in relation to the treatment and/or surgery processes. The nature of the service provided by the Company shall be intermediary only with the goal of facilitating the medical trip through the Healthcare Package offered.
  3. The Company shall not operate or control the client's preferred healthcare facility or the service provided by the latter. The provisions regarding liability for any malpractice or complications on the part of the Healthcare Provider shall create a contractual relationship between the Healthcare Provider and the client; and shall not be binding for the Company.
  4. The client shall be responsible for the accuracy of the personal medical information provided to the company to receive the offered healthcare package. The company shall have no obligation to investigate the accuracy of the data transmitted to it. The client shall be physically treated by the relevant healthcare provider during the planned trip in line with the healthcare package chosen by the client.
  5. The company, in order to offer treatment packages, may make changes to the services and service packages to be offered to the client in case the results of the pictures, videos and relevant test results received from the client and transmitted to the relevant healthcare provider as well as the results of the physical examination performed on the client require different treatments to be made. The company shall bear no responsibility in relation to the medical determinations and diagnoses to be made.
  6. Treatment packages shall include the agreed number of nights of hospital stay based on the information provided by the client and this number shall be indicated in the proposal and/or itinerary. In case a longer hospital stay is required than indicated in the treatment package, the cost of additional nights will be charged to the client based on the current rate.
  7. In case the Healthcare Provider needs to revise the treatment plan depending on the result(s) of the physical examination and/or the tests, the client shall have the right to choose not to continue with the treatment. In such a case, the client shall be reimbursed after the costs related to tests, and consultations are deducted from the total price of the healthcare package. The Company shall not be obligated to reimburse accommodation, travel and transfer expenses provided to facilitate the provision of services.
  8. The client agrees to comply with the rules notified by the facility, agency, transportation company and/or the insurance company regarding the service purchased through the company, and that they shall respect the health, safety and peace of third parties, and in failure to do so, they shall not be able to receive the service for just cause and shall not have the right to return the said service.
  9. The Company shall inform the client of all necessary details of the healthcare package preferred by the client before the planned trip. These details shall include the following:
    • Name and contact details of the healthcare provider
    • Information included in the accommodation service (hotel and other information included in the service)
    • Contact details of the host or interpreter who shall help the client with translation inquiries during the trip
    • Details of the driver and greeter who shall meet the client upon landing at the airport of the city where their chosen treatment shall take place
    • Dates and times of all procedures necessary for the treatment to be performed
    • Cost of the treatment package
    • The Company shall not be responsible for any services offered by third parties such as hotels; it shall only be responsible for arranging such services.
  1. At least 10 percent of the total package service fee shall be paid at the time of registration with the remaining balance to be paid no later than ten days before the start of the treatment. In case the payments are not made within the aforementioned periods, the treatment shall not be started and 10 percent of the total service fee shall be billed to the client as a cancellation fee.
  2. The Healthcare Provider shall provide the client with post-treatment instructions and advice. The Healthcare provider shall not be held responsible in case these instructions are not followed and repercussions arise due to lack of care. In such cases, no service fee received by any service provider shall be refunded.  Therefore, clients are advised to take out insurance before traveling.

The Healthcare Packages offered by the Company do not include insurance services. Insurance can be added to the package upon on the client's request.

  1. It shall be the client's responsibility to prepare the documents required for travel and to make the necessary travel arrangements such as obtaining a visa. Visa procedures and services are not included in the purchased service. The client may not terminate the agreement by claiming that the visa procedures are not carried out as the responsibility for such belongs to the client.
  2. The company shall receive feedback from the client in order to improve the quality of the services provided and for any needs that may arise. Such feedback shall be related to the accommodation and travel arrangements included in the package content, for which the company shall be responsible during the course of treatment. The company shall not be responsible for any problems that may arise between the client and the Healthcare Provider (doctor, medical staff, hospital) and/or the accommodation facility. In the event that false or misleading comments are detected regarding the nature and the quality of the services offered and/or those services outside the scope of the package offered by the company to the client, the company reserves the right to claim compensation for any damages that may arise.
  3. In the event that any travel restrictions that may come into effect due to Covid-19 remain in place for one year during which travel is planned, the deposit payment shall be refunded within one year.

(Deposit refund shall not cover any measures other than vaccination requirements and/or Covid-related travel restrictions including isolation).

3- CANCELLATION AND WITHDRAWAL

  1. The Company may cancel or postpone the trip due to adverse weather conditions, road obstacles, strikes, terrorism, fog, possibility of war, unforeseen technical issues and all similar force majeure events that prevent the start or continuation of the planned trip despite all due diligence. In such cases, the client shall not be entitled to any compensation.
  2. In case the client requests a cancellation up to thirty days before the trip, the full amount paid by the client shall be refunded after the mandatory administrative expenses incurred up to that point are deducted. If the client cancels the contract less than thirty days before the planned trip, he/she agrees and undertakes to pay 50 percent of the package price to the company.
  3. In the event of a cancellation where the client's travel plan is made early and the ticket is purchased thirty days in advance, the company shall not refund the 10 percent fee received as a deposit.
  4. In cases where a package is planned, date changes made by the client shall be considered as cancellation. In case of cancellation of the package planned to be purchased, the expenses and administrative costs incurred until the cancellation stage shall be borne by the client.
  5. The client shall not have the right to cancel or change any package purchased as part of the Promotional / Discounted Healthcare Packages created by the company for certain periods. Deposit payments made for such packages shall not be refunded.
  6. The Company may cancel the package offered to the client in part or in full before the start of service when it deems necessary, provided that it notifies the client thereof. The Company may also change, during the term of service, the hotel names (provided that they are of similar quality), transportation vehicles and their departure locations. In case the client does not accept these changes and cancellations for just cause, they shall have the right to cancel their reservation and receive a refund of the fees of services not received.

 

 

4- CONFIDENTIALITY

  1. The Company shall, in the capacity of data controller, collect, process and store the data belonging to the client within the scope of the Turkish Personal Data Protection Law for the period stipulated in the relevant legislation.
  2. Images of the clients before and after the surgery may be used in the company's promotional campaigns and visuals after such images are made anonymous.

(You can access the company's Privacy Policy via the link at the bottom of this page).

5- JURISDICTION

The relationship between the client and the company shall be governed by and construed in accordance with the terms and conditions listed in this text. For any issue that is not covered herein, the laws of Turkey shall apply; and the courts and enforcement offices of Izmir shall have exclusive jurisdiction to settle any dispute, claim or conflict arising out of or in connection therewith.

Learn
Socials
Connect
© Marga. All rights reserved.